Terms of service

Welcome to The SoulUp Store. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

The SoulUp Store reserves the right to update, modify, or replace any part of these Terms at any time. Changes will become effective immediately upon posting on this website.

We reserve the right to refuse service to anyone for any reason at any time.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Products

We make every effort to display our products as accurately as possible.

Many of our products are handcrafted using natural crystals, gemstones, coconut shells, and other natural materials. As a result:

Each product is unique.
Natural variations in colour, texture, inclusions, pattern, shape, and size are expected.
Product images are for reference only and actual products may differ slightly.

These natural variations are not considered defects.

4. Pricing

All prices are displayed in Indian Rupees (INR).

Prices are subject to change without prior notice.

Applicable taxes and shipping charges will be calculated during checkout where applicable.

5. Orders

We reserve the right to:

Refuse or cancel any order
Limit quantities purchased
Cancel orders suspected of fraud or unauthorized activity
Cancel orders due to pricing or inventory errors

If payment has already been received for a cancelled order, the amount will be refunded to the original payment method.

6. Payment

We accept secure online payments through our authorized payment partners.

Orders will be processed only after successful payment confirmation.

7. Shipping

Shipping timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

The SoulUp Store is not responsible for delays caused by third-party courier services.

8. Returns & Refunds

Please refer to our Return & Refund Policy available on our website.

Unless otherwise stated, all sales are final. Products are non-returnable and non-refundable except in cases where an incorrect, damaged, or defective product is received.

9. Spiritual Products Disclaimer

The SoulUp Store offers crystals, gemstones, Reiki products, meditation tools, and other spiritual products intended for personal use, mindfulness, and traditional spiritual practices.

Information provided on this website is for educational and informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease, nor should they be considered a substitute for professional medical, psychological, legal, or financial advice.

Individual experiences with crystals and spiritual products may vary.

10. Intellectual Property

All content on this website, including but not limited to:

Product descriptions
Images
Logos
Brand name
Graphics
Website content
Designs

is the property of The SoulUp Store and may not be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, The SoulUp Store shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product purchased.

12. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security
Upload malicious software
Copy or misuse website content
Submit false or misleading information

13. Privacy

Your use of our website is also governed by our Privacy Policy.

We are committed to protecting your personal information in accordance with applicable laws.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.