Shipping policy

Thank you for shopping with The SoulUp Store. We are committed to carefully packaging and delivering your order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Timeline

We currently ship across India.

Estimated delivery time is:

7–10 business days from the date of dispatch, depending on your location.

Please note that delivery timelines are estimates and are not guaranteed.

Delivery Delays

While we strive to ensure timely delivery, there may be delays due to circumstances beyond the control of The SoulUp Store, including but not limited to:

Courier partner delays
Weather conditions
Natural disasters
Public holidays
Government restrictions
Remote or difficult-to-service locations
High shipment volumes during festivals or sales

The SoulUp Store shall not be held responsible for delays caused by third-party courier partners or unforeseen events. We appreciate your patience and understanding in such situations.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any free shipping offers will be clearly communicated on the website and may be subject to minimum order values or promotional terms.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS (where applicable) along with tracking details, allowing you to monitor the status of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate at the time of placing your order.

The SoulUp Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed due to:

Incorrect address
Customer unavailable to receive the package
Refusal to accept the shipment

the package may be returned to us by the courier partner. Any additional shipping charges for re-dispatching the order will be borne by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 72 hours of delivery at thesoulupstore@yahoo.com or WhatsApp at +91 8104561688 with: